What is Paytm Mobile Wallet and how safe is this?

What is Paytm Mobile Wallet and how safe is this virtual walletWhat is Paytm Mobile Wallet and how safe is this?

These days, mobile has become part of our fast track life. If you are thinking about speeding up utilility payments, quick shopping, then Paytm mobile Wallet would help you. There are more than 100 million users using Paytm mobile wallet which is approved by RBI. What is this Paytm mobile Wallet all about? What are the benefits of Paytm mobile Wallet? How safe is this Paytm mobile Wallet for online payment transactions?

What is Paytm Mobile Wallet?

Paytm is mobile e-commerce company started initially for mobile re-charges, payment of utility bills etc., However considering enormous opportunities, Paytm has quickly grabbed the market place and now is top payment App in India. This mobile Wallet leader App is being used by more than 100 million users and several Apps are covered for payment.

Paytm Wallet, a secure digital wallet that lets you manage your money, recharge, pay bills, shop on Paytm, send money to friends & pay for various brands & services like Uber, MakeMyTrip, BookMyShow etc.,

How Paytm Mobile Wallet works?

  • Download Paytm App from google store or from this link directly –> Paytm mobile app.
  • Register with your mobile number or email ID (optional) along with password.
  • You would get OTP on your mobile number. Enter OTP and your registration is complete.
  • You need to transfer money from your bank account or credit card to your paytm Wallet so that you can use it.
  • Click on “Add to money to Paytm Wallet” option, enter amount and click “Add money to wallet”. This would take you to screen where you can select credit card/debit card/internet banking where you can transfer money to your paytm mobile wallet. Money re-charged to paytm is called “Paytm cash”. Means you need to have balance in paytm cash in order to make utility bill payments etc. See the below screen shots.

Paytm-Adding money to wallet-2

  • Once money is in your paytm wallet, you can use to make payments or use for shopping. You can visit home page and click respective tab to make payment.

Paytm-Payment for utility

What are the benefits of Paytm Mobile Wallet?

  • It is quick, simple to download and register. Mobile App is free.
  • Paytm offers quick re-charge and utility bill payments apart from shopping from paytm website or from other websites.
  • You can get discounts while shopping.
  • Paytm offers exciting coupons which can be redeemed while shopping. These coupons are delivered to your email ID when you re-charge your paytm mobile Wallet.
  • If you have promo code, you can enter and avail discounts and cashbacks.
  • In case of refunds, such refund amount is credited to your Paytm mobile Wallet where you can use lateron for other payments.

Any negative points about Paytm mobile Wallet?

  • There are several users complaining paytm as worst mobile payment App.
  • There are many users complaining that NO help in case of wrong orders placed by them at paytm. In case they want to cancel or modify their order, no quick customer support. They need to wait for hours to get connected to customer support.
  • There is delay in delivering products purchased on paytm site directly. Some claim products are delivered even after 15 days.
  • There are reviews at mouthshut.com saying fake products being sold on paytm site.

How safe is this Paytm Mobile Wallet?

  • Online payments has been posing risk for some time. We are seeing several frauds happening while making online payments through credit card or net banking where credit card nos and passwords are being stolen. Now the question is how safe is Paytm mobile Wallet.
  • Paytm Mobile Wallet has been approved by RBI.
  • Currently this is being used by more than 100 million users. Currently Paytm services several million mobile apps for payments. This creates more trust about paytm.
  • However, one should consider the experience of shopping also to rate it. You can use this for utility bills, bus ticket booking, cinema ticket booking etc., In case you had bad experience earlier, for shopping, you can use other Apps / websites and use Paytm for payments only.

Readers, what is your view on paytm virtual mobile wallet? What are your experiences of using such mobile payment App?

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What is Paytm Mobile Wallet and how safe is this

Suresh KP


  1. My order no 3880096606 dated 27sep17. Amount Rs7665/- online transferred to paytm from my a/c for purchase of mobile phone. All details with paytm office. But merchant or customer care don't have above order with them due system failure. An enquiry made with paytm care who gave me query ref:39878197. This is the only answer I received from customer care despite several reminders.  No one seems to bother about a paid customer's financial loss. 

    Now plz advise me the solution or whose door I should knock to solve the problem. 

    Rush reply in my email ID at your earliest.

    Regards  ///  Siddique. 

  2. Bloody service really bad I lost 3000 no reply on my query no msg or mail even Ivrs toll-free no. Responding how to get cashless

  3. I have serious questions about the safety of my money in PayTM wallet. I tried booking bus ticket. The payment gateway portal which linked me with the bus operator could access my wallet WITHOUT my permission. As soon as I entered my mobile number, the website informed me how much balance I have in the wallet. They should have verified my credentials by sending me OTP to my number, which never came. If this is the case, how safe is my moeny in PayTM Wallet? Anyone who knows my mobile number can access my wallet. 

    I complained twice to PayTM by email. Each time they sent me (after many days) some steriotyped reply,  like 'Do not share your OTP', etc….without making any reference to actual issue I raised. I lost faith in PayTM wallet. 

  4. With the government keen on encouraging the whole of India to go digital, with the objective of keeping the transaction cost of payments effected on the electronic platform, the govt. itself should launch an App similar to PayTM and charge a very very nominal fee keeping in mind the vast populace which is poor. 

    In one word, the electronic payment platform should be a nationalised entity – this would also help in integrating it with a banking transaction tax regime in future !

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